Thank you for choosing Souk Dropship. Our goal is to ensure a seamless shopping experience for your customers and their complete satisfaction with their purchases. This policy explains our guidelines and procedures for processing refunds and replacements. By selling a product through our website, you agree to the terms of this Policy.

Souk Dropship recommends a standard refund and replacement policy for all its partners. The implementation of the above policy will have a cash-neutral impact on you which means that you won’t be charged for any replacements.

Product Listing:

Furthermore, to minimize instances of bad customer experience, please make sure that in your creatives you do not advertise features that the product does not have. Also please make sure the product SKU list (Variant, Color, and Size) which is mentioned on Souk Dropship, is the same advertised on the store. Additionally, it's important to price the product at a reasonable point so that the customer has realistic expectations from the product being delivered.

Warehousing Service:

Souk Dropship shall not be held legally liable for any losses, damages, or destruction of inventory during storage unless such loss results from willful misconduct or gross negligence.

Refund and Replacement:

In case you want to have a customized returns and refunds policy please find the costs below:

• Replacement in the case of a non-faulty product or after 3 days of delivery: 17 AED/replacement
• Refund:
  • Fulfillment and shipping cost of the initial order: 17 AED
  • Cost of product pickup and refund: 10 AED

Please note that in the case of a refund, the sale amount of that transaction will be reversed from your account.

Special Case Refund

In certain circumstances when dealing with a security risk Souk Dropship will initiate a refund for the customer. In those cases, Souk Dropship will bear the cost of a refund but the sale amount of that transaction will be reversed from your account. These cases happen rarely but in case they do, they will be mentioned in your weekly payment invoice.

Contact Us

If you have any questions or concerns regarding our Replacement Policy, please contact us at:

Email: contact@soukdropship.com

WhatsApp: +923226863292

Please retain your order information and any relevant documentation as it may be required to process your replacement request.